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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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marilyn napier

October 5, 2026

5  out of  5
rating by marilyn napier
"Very reliable and easy to work with. All of my questions and concerns have been answered in a timely manner with care. Definitely a trustworthy service!"
We responded:
"Thank you, Marilyn, for the 5-star rating! We appreciate your support and are glad to have you as part of our State Farm family. If you ever need assistance, feel free to reach out. "
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Jordan LeGrand

October 5, 2026

2  out of  5
rating by Jordan LeGrand
"Loved them for over 3 years. They were always great whenever I had any questions or needed to make a claim. They helped me through the process of buying a house and bundling my already existing car insurance. Then they did a “random audit” and decided they don’t like my roof a month after we signed the escrow papers. A roof that we had already received a quote on and were prioritizing repairs. Losing insurance is a big headache for a couple of young new homeowners. Anyways, I could have appealed and still remained covered with the roof repairs in process, but I switched, got better coverage, and better rates. Whether it was a decision made by the office, or on the corporate side, the good experiences I had over the years simply do not outweigh this very inconvenient and uneducated decision on State Farm’s part."
We responded:
"Thank you for taking the time to share your experience. We truly appreciate the trust you placed in our agency over the past three years, and we’re glad our team was able to be there for you through claims, questions, and the purchase of your first home.

We completely understand how frustrating and disruptive a change in insurance eligibility can be, especially as a new homeowner. We do want to provide some additional context. Eligibility and underwriting decisions are not made at the local agency level. Our role is to help our customers navigate the process, communicate requirements, and advocate for them when possible.

As part of the home insurance application process, we also communicated that an exterior survey of the property would be completed when the policy was submitted. Unfortunately, the results of that survey can sometimes lead to additional underwriting requirements or changes in eligibility that we cannot determine in advance or control at the agency level. We also offered you assistance in finding a new carrier to work with.

We’re sorry this situation overshadowed the positive experiences you had with our team over the years. We genuinely appreciate your past business and wish you the very best in your new home."
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Kadesha Wiley

October 4, 2026

5  out of  5
rating by Kadesha Wiley
"Great Service‼️"
We responded:
"Hi Kadesha, thanks for your feedback! We're happy to hear you received great service from our team. If you ever need assistance with your insurance, feel free to reach out. "
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Gustavo Rodriguez

October 2, 2026

5  out of  5
rating by Gustavo Rodriguez
"After almost five years with this agency, there no one that can match their performance, customer service and amazing rates! Congratulations to all the team!"
We responded:
"Gustavo, it’s been a pleasure having you with us for nearly five years! We’re so glad to hear that our customer service, rates, and overall experience have continued to meet your expectations. Your loyalty and trust mean a great deal to our entire team."
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M C

September 30, 2026

5  out of  5
rating by M C
"what a phenomenal experience that I had with the Massey State Farm insurance office! I was in a situation where I needed Insurance quickly and they were able to provide an excellent rate and get everything going for me so I could close on my new home! Thank you so much for all your help!"
We responded:
"A new home is exciting, and we’re happy we could make getting your insurance set up quick and easy! Thanks for choosing the Massey State Farm office and sharing your experience with us."
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Rucker Norris

September 24, 2026

5  out of  5
rating by Rucker Norris
"Appreciate Kolton and his team for their great customer service and the knowledge they provide."
We responded:
"We really appreciate this, Rucker! Our team will be happy to know their service and expertise have stood out to you. Thanks for choosing our agency—we’re looking forward to continuing to help with your insurance needs."
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Andi DeLeon

September 24, 2026

5  out of  5
rating by Andi DeLeon
"Kolten's staff have gone above and beyond helping me navigate insuring my new vehicle and walking me thru the process with an insurance claim from an auto accident. I highly recommend them."
We responded:
"Andi, this is great to hear! We’re happy the team could assist with getting your new vehicle insured and help along the way with your claim. Thanks for sharing your experience and for the recommendation—it means a lot to us!"
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Adam Shuck

September 18, 2026

5  out of  5
rating by Adam Shuck
"I look forward to being in business with State Farm! I switched from GEICO to here."
We responded:
"Hi Adam, thanks for choosing to switch to our agency! We're excited to have you with us and look forward to supporting your insurance needs. If you ever have questions or need assistance, feel free to reach out. "
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Nicole Nagel

September 17, 2026

5  out of  5
rating by Nicole Nagel
"Very knowledgeable and helpful"
We responded:
"Nicole, your rating gave our team an extra boost today. Thanks so much!"
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Jason Kopp

September 11, 2026

5  out of  5
rating by Jason Kopp
"Saved me 3000 annually on my insurance."
We responded:
"Jason, this is amazing! It's great to hear that we were able to help you save $3,000 annually on your insurance. If you have any more questions or need further assistance, feel free to reach out."
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Jim Hallam

September 9, 2026

5  out of  5
rating by Jim Hallam
"Kolton's staff has always been extremely helpful. Most recently they assisted me in deleting and adding a new vehicle to my auto policy. It went very smoothly and again they were very helpful!"
We responded:
"Jim, we’re thankful for the trust you’ve placed in our team! We're glad to hear that our team was able to assist you smoothly with updating your auto policy. If you have any more insurance needs in the future, feel free to reach out."
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Roxann Woods

September 4, 2026

5  out of  5
rating by Roxann Woods
"Always ready to help when needed. Great staff are professional and personable.."
We responded:
"Roxann, we’re grateful you chose our team! It's great to hear that our team has been both professional and personable in assisting you. We're always here to help with your insurance needs, so feel free to reach out anytime."
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Justin Callis

September 4, 2026

5  out of  5
rating by Justin Callis
"always commicative and offers the best help when issues arise or updates to possibly save money on my policy"
We responded:
"This is very kind of you, Justin! It's wonderful to hear that our team has been communicative and helpful in addressing your needs and finding ways to save on your policy. If you have any more questions or need assistance with your insurance, please feel free to reach out."
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D Johnson

September 1, 2026

5  out of  5
rating by D Johnson
"I needed to call my agent to see if an email I received from the company was real. When I called the number Amy answered. I had never talked to her before. I believed that I had an unintelligent question, and was scared to ask. Amy made me feel so at home and comfortable with her soothing voice. I had no problem letting her know what I needed. She was very informative and helpful. She was able to take care of my issue and provide the assurance that I needed. I just wanted to say thank you Amy for being so compassionate, considerate, and making me feel comfortable in a stressful situation."
We responded:
"We appreciated reading about your experience, D Johnson. It's great to hear how Amy's compassionate and considerate approach made you feel comfortable and supported during your call. Our team is committed to providing informative and helpful service, and we're pleased that Amy could assist you with your insurance needs. If you have any more questions or require further assistance, please feel free to reach out."
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Paul Beadle

September 1, 2026

5  out of  5
rating by Paul Beadle
"Kolton Blickenstaff- State Farm Insurance is great to work with. The staff is very friendly and knowledgeable. Every part of the home and auto policies were explained in easy to understand terms. It is pleasure to do business with them. I would highly recommend them if you’re looking for insurance for your home and auto!"
We responded:
"Paul, it means a lot to know our team made your home and auto insurance easy to understand! Clear answers and a friendly conversation can make such a difference, and we’re glad you felt well taken care of. Thanks for the recommendation and for trusting our team with your insurance!"
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Al Scott

August 31, 2026

5  out of  5
rating by Al Scott
"I have been using State farm for more than 20 years and they have always been very good just Justice very good job and helping me keeping my prices down and everything safely done I really appreciate State farm for all these years and services that I have done business with them"
We responded:
"Twenty-plus years of loyalty means so much to our team, Al! We love hearing that Justice has been someone you can count on to help keep your prices down and make sure things are taken care of properly. Thanks for continuing to choose our agency!"
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Austin Noel

August 31, 2026

5  out of  5
rating by Austin Noel
"Amy was so helpful! She knew the answers to all my questions and also walked me through the Drive Safe & Save enrollment process and got me out of there quickly and I left as a happy customer! Thank you all!"
We responded:
"Austin, we loved reading this! It's great to hear that Amy was able to assist you with all your questions and guide you through the Drive Safe & Save enrollment efficiently. We're delighted to have you as a satisfied customer, and if you ever need further assistance with your insurance needs, feel free to reach out."
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Shauna Felton

August 28, 2026

5  out of  5
rating by Shauna Felton
"Always very kind and Service is always fast to get things done"
We responded:
"Shauna, kind and efficient service is exactly what we want every customer to experience! It means a lot to know our team made a positive impression and took care of you along the way. Thanks for sharing your feedback, and we’ll be here whenever you need a little help with your insurance!"
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Lrenee Henry

August 26, 2026

5  out of  5
rating by Lrenee Henry
"I’ve been extremely pleased with my insurance rates and also the pleasant and knowledgeable staff every time I’ve needed to call Kolton’s office. Any questions or changes I’ve needed to make have been handled quickly and professionally. I’m so happy I found them when I moved to this area."
We responded:
"Thanks for giving our team the chance to hear about your experience, Lrenee! It's great to hear that you're happy with your insurance rates and our team's service. We're delighted to have been able to assist you with your questions and changes since your move to the area. If you ever need further assistance with your insurance needs, feel free to reach out."
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Abigail Gillett

August 25, 2026

5  out of  5
rating by Abigail Gillett
"Customer service has been absolutely phenomenal. Everything that I needed for my car insurance policy was very well explained and drawn out, and I am very grateful to be able to save money with State Farm! The team is amazing and I’m very thankful for the discounts I can receive with the drive smart and save beacon. It is really nice to have an annual policy that goes down instead of up compared to the last few car insurance companies that I have dealt with prior to becoming a State Farm customer, thank you all for all you do!!"
We responded:
"Abigail, it’s always nice to hear when our team can help make car insurance more affordable! We’re glad we could get your policy set up and help you take advantage of Drive Safe & Save with the beacon. Even better, it sounds like you’re enjoying the savings that come with your annual policy. Thanks for sharing your experience, and we’re here anytime you need us!"
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DEVIL

August 24, 2026

5  out of  5
rating by DEVIL
"Amy was great professional. Great sense of humor help me out with every problem discrepancy. It seems like a very kind person"
We responded:
"Thanks for taking a moment to share this with us! We're glad to hear that Amy's professionalism and sense of humor made a positive impact while assisting you with your insurance needs. Our team is here to help, so feel free to reach out anytime you need assistance."
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Jeff Armstrong

August 21, 2026

5  out of  5
rating by Jeff Armstrong
"Absolutely love this agency. They are very helpful and always very pleasant to speak with. Not enough good things to say about Kolten and his team"
We responded:
"Jeff, we really appreciate you sharing this! Hearing that you enjoy working with our team and feel well taken care of means a lot. We’ll always be here whenever you need a hand with your insurance!"
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Stephen Curry

August 20, 2026

5  out of  5
rating by Stephen Curry
"Switched from Allstate right out of college and never looked back. The team has been quick and efficient during previous accidents or anytime I have questions day-to-day. They consistently keep me up to date with my policies. Hell, they even send me a birthday card every year. My family and I feel loved and safe in your hands. Thank you."
We responded:
"Stephen, thank you for sharing this with us! We’re so glad you chose our agency and that our team has been there for you when it matters most, as well as for the everyday questions. Knowing you and your family feel valued and secure with us truly means a lot. We’re grateful for your trust and are always here when you need us!"
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john lee

August 20, 2026

5  out of  5
rating by john lee
"Best insurance agency i have ever work with over 30 years of driving and owning home.
Great people, excellent overage!"
We responded:
"It's wonderful to hear that our agency has been the best you've worked with in your 30 years of driving and homeownership. Our team is dedicated to providing excellent coverage, and we're grateful for your support. If you ever need assistance with your insurance needs, feel free to reach out. Thank you for your feedback, John!"
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Alex Seabolt

August 20, 2026

5  out of  5
rating by Alex Seabolt
"Excellent service, treated like a person with them and not a number. Everyone at the Westfield office go above and beyond. I appreciate all they have done for me and all in the future."
We responded:
"Alex, knowing you feel valued by our Westfield team means a lot to us! We always want every customer to feel like they’re more than just a policy number. Thanks for sharing your experience, and you can count on us whenever you need a hand!"